On 29th November 2010 the FSA issued a “Dear Compliance Officer” letter  to all firms selling Protection Contracts (Pure Protection Contracts and Payment Protection Contracts.

This paper sets out the issues identified by the FSA and compares them with some observations we have made from experiences with other firms across a range of sectors.  It also sets out our proven methodology for reviewing firms’ systems and controls around their sales process so that firms can use this approach to help deliver the required review.

Download a copy of the practice note here.

Our article "Call centre solutions needed to meet FSA compliance" published in Call Centre Focus was based on this practice note.